Privacy Poricy Privacy Policy

Under the Group brand system "The JTB Way", the JTB Group is committed to "create exchanges of people on the earth and contribute to the realization of a peaceful and enriched society." Our management philosophy is to do so. Based on this philosophy, we aim to become Okinawa's number one DMC in Okinawa, and promote initiatives that contribute to the promotion of tourism in Okinawa, both domestically and internationally, with the goal of "contributing to the realization of Okinawa's economic development. With the goal of "contribution as a whole," our employees are working together. In order to realize this philosophy and business objectives and to comply with the Personal Information Protection Law, we believe that it is essential to ensure the protection of personal information of customers and other people related to the Company. We will implement the following:

1. A management system for personal information protection that conforms to the JISQ15001 standard has been created, and officers and all employees will strictly adhere to this.
2. The collection, use, provision, etc. of personal information is collected by lawful and fair means to the extent necessary for business in accordance with the management system, and use and provision will be made within the scope of the purpose. If there is a need to handle beyond the specified purpose of use, after obtaining the approval of the personal information protection manager, notify the person of the purpose of use, etc. and obtain consent. , Will not be used for any purpose. The acquired specific personal information will be used and provided only within the scope of the purpose of use and provision specified by the Number Law.
3. For all personal information handled by the Company, we will take reasonable organizational and technically preventive and corrective measures against risks such as unauthorized access, loss, destruction, falsification, leakage, etc.
4. We comply with laws and regulations concerning the protection of personal information and proper handling of specific personal information, national guidelines, guidelines, social nor public order and morals.
5. The contact point for responding to complaints, consultations, disclosure, etc. regarding the handling of personal information will be designated as the General Affairs Planning Division, General Affairs Planning Division, and will be announced both inside and outside the company. In the event of a request from the individual, we will respond honestly and promptly.
6. We will regularly check the personal information protection management system, such as conducting regular audits, and continuously improve it.

Enactment: October 1, 2009 Revised: April 1, 2020 Okinawa JTB Corporation President and CEO Koichi Katsurahara

Inquiries regarding the handling of personal information

Address: General Affairs Department, Okinawa JTB Corporation 112-1 Asahimachi, Naha City, Okinawa Prefecture TEL: 098-861-1427 Reception hours: 10: 00-17: 30 (weekdays) (closed on Saturdays, Sundays and holidays, 12/30-1/3)

As of April 1, 2023

Based on the "Personal Information Protection Law", "Number Law" and "Our Personal Information Protection Policy", the Company handles personal information as follows and strives to protect it.

1． Personal information held by the Company

1. The Company directly or indirectly, personal information relating to the provision or performance of products or services, such as travel application, and in connection with the receipt of opinions from the customer and other contact with the customer. We have acquired and held a part of it as personal data.
2. The Company obtains personal information from recruitment / recruitment applicants and retains it as personal data.
3. The Company obtains personal information about our business partners (in the case of a corporate business partner, its officers and employees) and holds it as personal data.
4. The Company obtains personal numbers (My Number) and other personal information relating to the employees who work at the Company and the relatives of the employees who work at the Company and the individuals with continuous contract-related information for which the Company prepares payment records, etc., and holds it as personal data. We are. In addition to the payment of labor, employment management, welfare, health management, remuneration, etc. (including tax), the acquisition, management, use, provision, etc. will be made in accordance with laws and regulations, the Company's internal regulations. Will be

2． How your personal information is used

1. We will use your personal information for the following purposes.
   • Arrangement of travel services provided by transportation / accommodation institutions (main transportation / accommodation institutions are described in the contract) and procedures for receiving such services, procedures for receiving such services, and travel expenses for payment of fees and providing other travel services.
   • For the provision of other products and services provided by the Company or its partners
   • To respond to customer opinions, requests, inquiries, etc., including consultation on products or services, and contract preparation
   • For registration, management, and guidance related to various member programs
   • For after-sales service related to products or services
   • Request for the provision of opinions, impressions, etc., and other surveys
   • To develop, improve, or improve products or services (* 1)
   • For the selection, provision, management, etc. of the Company or our partners' special benefits, prizes, point programs, etc.
   • For the provision of information on products, services, campaigns, events and other sales promotion measures of the Company or our partners (* 2)
   • For the creation of statistical data
   • Maintenance and operation of products, services, networks, systems, etc., as well as to prevent the occurrence of failures, problems, accidents, etc., and to respond in the event of an outbreak
   • In order to create an environment where people can use it safely, such as monitoring, prevention, analysis and countermeasures against misconduct.
   • For use within the scope permitted by law
   • To provide your personal information to third parties in order to achieve the above objectives of use.

   （※1） The Company uses cookies, etc. (including web beets, UID, and other technologies, hereinafter simply referred to as "cookies, etc."), We acquire terminal information, network information (IP address, etc.), analyze them as personal information of the customer or as information related to the customer, and develop, improve / improve / improve / improve products and services, and provide information on hobbies and advertisements.

   （※2） The Company obtains information related to individuals who are not personal information (including purchase history obtained through cookies, location information, browsing and other behavior history, terminal information, network information (IP address, etc.)) from a third party. It is used for the development and improvement of products and services in accordance with the personal information held by the Company, and for the development and improvement of products and services in accordance with hobbies, preferences, and trends. There is.

2. The Company will use the personal information obtained from recruitment / recruitment applicants within the scope necessary for identity verification, communication with the person, and other recruitment and recruitment work.
3. The Company provides personal information about our business partners (in the case of a corporate business partner, their officers and employees) for necessary communication, fulfill contracts, business negotiations, etc., and manage business partners. Will be used for

3． Provision of personal information to third parties

1. The Company is within the scope necessary for arranging the travel services you have applied for and the procedures for receiving these services, or for insurance procedures that guarantee the liability of our travel contracts, expenses in the event of an accident, etc. Information, information on transportation and accommodation institutions, service providers, insurance companies, and public offices, etc. Information, information, age, contact information, age, contact information, etc., and information.
2. The Company may provide personal data of our customers to souvenir shops and other retailers for the convenience of shopping at travel destinations. In this case, we will provide you with personal data related to your name, passport information, and the name of the flight to be boarded, etc. by sending it in advance by electromagnetic methods.
3. We may ask you for your personal information during your travel contact in case of illness or accident during your trip. This personal information will be used when the Company finds that it is necessary to contact the contact person if the customer has illness. The customer shall obtain the consent of the contact person to provide the personal information of the contact person to us.
4. The Company will notify our partner, service provider, public offices, etc. of the customer's name, ID, gender, age, address, telephone number, within the scope necessary to arrange and provide various services for which you have applied for. , E-mail address and other necessary personal information by sending e-mail addresses and other necessary personal information by electromagnetic methods.
5. The Company will provide transportation / accommodation institutions and services that have received inquiries within the scope necessary to respond to opinions, requests, inquiries, etc. regarding products or services, contract preparation, We will provide you with your name, ID, gender, age, address, telephone number, e-mail address, credit card information, and other necessary personal information to the provider, other related organizations, corporations, etc. by electromagnetic methods etc. I will.
6. The Company will provide our partner with the Company and its partner to implement various points and other privilege programs, various campaigns, prizes, events and other sales promotion measures at the Company and its partner, and to provide information on these. We will provide you with your name, ID, gender, age, address, telephone number, e-mail address, purchase information, etc. by sending electromagnetic methods.
7. In order to prevent the occurrence of failures, malfunctions, accidents, etc. of products, services, networks, systems, etc., and respond in the event of an occurrence, the Company will send the name, ID, gender, age, address, We will provide telephone numbers, e-mail addresses, and other necessary personal information by sending them by electromagnetic methods.
8. The Company will provide customers with their name, gender, age, age, We will provide customers with public offices, research organizations, partners, etc. to the extent necessary to create an environment where people can be used with peace of mind, such as monitoring, prevention, analysis, and countermeasures of fraudulent activities. We will provide your address, telephone number or e-mail address, passport information, credit card information and other personal data by electromagnetic methods.
9. The Company will provide you with your personal data by electromagnetic methods, etc., with the consent of other customers or to the extent permitted by law.

4． About collection of personal information

1. The Company mainly collects personal information of customers / users by the following methods.
   • It will be obtained by electromagnetic methods such as verbal (including stores and telephone calls), written entry, fax, Web, e-mail, etc.
   • Along with the customer's access to our website and the use of our services, access history on the Internet, service usage history, browsing and other behavior history, information on the terminal used, network information (IP address) Etc.) may be automatically recorded on our servers, etc., or information recorded on the terminal according to the settings of the smartphone or other terminal may be automatically sent to us according to the settings of the terminal such as smartphones.
   • When the customer uses a service other than the Company and its affiliated company when the customer uses a service other than the Company, the Company will simultaneously provide information such as service usage history, etc. with the use of services other than the Company. May be obtained at the same time, or may be obtained by receiving the offer.
2. We do not use personal information for any purpose other than the purpose of use unless you have your consent.
3. If the customer is a minor, the consent of the parent or guardian will be obtained. However, this does not apply to the case of emergency or other cases permitted by law.
4. It is up to the customer to select the items of personal information provided by the Company, but if you can not provide all or part of the personal information, contact the customer, travel service, etc. We may not be able to provide services, respond to customer requests, etc., and may not be able to accept customer applications, requests, requests, requests, requests, requests, requests, requests, and requests.

5． Shared Use of Personal Information

We will use your personal information jointly as follows.

1. Items of personal information Customer's personal information name, gender, age, address, telephone number, e-mail address, ID and other identification information (including cookie ID, etc.), purchase history, location information, browsing and other behavior history
2. Scope of co-operators Group companies (as of April 1, 2022)

   Company name	Address
   JTB Co., Ltd.	2-3-11, Higashishinagawa, Shinagawa-ku
   JTB Media Litering Co., Ltd.	4-6-15 Kohinata, Bunkyo-ku Myogadani Station MF building
   JTB Gaia Lec Co., Ltd.	2-3-11, Higashishinagawa, Shinagawa-ku
   JTB Business Travel Solutions Co., Ltd.	5-6-52 Toyosu, Koto-ku NBF Toyosu Canal Front
   Travel Plaza International Co., Ltd.	2-24-9, Kamiosaki, Shinagawa-ku
   JTB Communication Design Co., Ltd.	3-23-1 Shiba Mitsui Building Co., Ltd.
   JTB Business Innovators Co., Ltd.	1-6-31 Konan, Minato-ku Shinagawa Tokyu Building
   JTB Global Marketing & Travel Co., Ltd.	2-3-14, Higashishinagawa, Shinagawa-ku
   JTB Trading Co., Ltd.	2-16-1 Honcho, Nakanosakaue Sunbright Twin
   JTB Global Assistenth Co., Ltd.	2-1-15 Iwahonmachi, Chiyoda-ku Yoshiyasu Kanda Building

3. Purpose of Use It will be shared within the scope of the purpose of use in 2 above.
4. Okinawa JTB Co., Ltd. in charge of joint use under Japanese law

6． Consignment of customer personal information

The Company is responsible for arranging travel, managing itinerary, travel tour tour service at airports, etc., travel services such as payment of travel prices, and other our services, etc., and for the purpose of use in 2 above. Or, for the purpose of our business, we may outsource all or part of the business dealing with customer's personal information to a third party. In this case, the Company will select the contractor according to the Company's standards, sign a contract that stipulates confidentiality, etc., and entrusts personal information.

7． Transfer of personal information to third parties in foreign countries

1. The Company will inform you of the country or region where your personal information is provided to the customer for arranging travel services and other purposes of use in 2 above, we will inform you of the country or region where your personal information is provided to the customer. In addition, personal information may be transferred to the transportation / accommodation institution, service provider or other third parties in the country or region. In this case, it is as follows:
   • The country or region where the relocation is located We will notify you via verbal, pamphlets, travel conditions, notices, notices, notices, etc., websites and e-mail, etc.
   • Please refer to the JTB website (https://www.jtb.co.jp/privacy) system for the protection of personal information in the country or region and measures for the protection of personal information taken by third parties Please refer to the JTB website (https://www.jtb.co.jp/privacy).
   • The Company shall transfer the personal information after taking measures such as concluding a contract with the contractor, etc., stating that appropriate measures for the protection of personal information at the contractor, etc. May be transferred.

8． Safety management measures

The Company has taken necessary and appropriate security management measures for the management of personal data, such as prevention of leakage, loss or damage, and the main contents are as follows.

• In order to comply with laws and regulations and ensure proper handling of personal information, we have formulated a personal information protection policy, and based on these guidelines, we have established these regulations and other related regulations regarding the acquisition, use, provision, disposal, etc. of personal information Stipulated.
• A personal information handling manager has been set up, and each department has a person in charge of handling personal information, and a report to the personal information handling manager when the facts or fears that violate laws and regulations or regulations is grasped. We are maintaining the system.
• We regularly conduct self-checks on the status of handling personal data, and also conduct audits by the auditing department.
• When outsourcing services including the handling of personal information, the Company stipulates matters related to the handling of personal information in contracts.
• We conduct regular training for employees regarding the handling of personal information.
• Matters related to the confidentiality of personal information are described in the work rules.
• In addition to entering and leaving employees, we have established and implemented measures for the storage and disposal of documents containing personal information, electronic media, etc.
• Measures have been taken to prevent theft or loss of equipment, such as password setting and remote control measures.
• Access control is implemented and the range of databases handled by employees.
• We have introduced a system to protect the system from unauthorized access from outside or unauthorized software.
• In the United States, Singapore, etc., confirm the outline of the Personal Information Protection Law system for some of the data including personal information, and take measures such as concluding a contract with the contractor regarding the handling of personal information. After that, we store it.

9． Inquiries, disclosure, etc. regarding customer personal information

If you would like to notify, disclose, correct, add or delete the contents of the customer's personal data held by the Company, suspend use, delete it, or stop providing it to third parties, the necessary procedures Please contact the following inquiry window. However, if there is a risk that the information added by the Company and the request for disclosure, suspension of use, erasure, and suspension of provision to third parties may significantly impair the proper implementation of our business, we will respond. I can't. In addition, we will take necessary measures without delay in accordance with laws and regulations and our internal regulations. In addition, if we cannot respond to some or all of your wishes, we will explain the reason. The contact point for handling personal information is as follows:

1. Inquiries and complaints regarding the handling of personal information, and disclosure, deletion or erasure of personal data, JTB Okinawa General Affairs Planning Department Address 112-1 Asahicho, Naha City, Okinawa Prefecture

   ※For inquiries and complaints, please contact [[email protected]]. ※Procedures for disclosure and deletion can be viewed from [https://www.jtbcorp.jp/jp/privacy/okw/kojin_okw.pdf#page=8]. ※Applications are limited to mailing or e-mailing to the above contact window.

2. For notification of the purpose of use of personal data, correction or addition of the contents, suspension of use, or suspension of provision to third parties, please contact the following. JTB Okinawa General Affairs Planning Dept. 112-1 Asahicho, Naha-shi, Okinawa

10． Handling of specific personal information

1. The Company will use your personal number only within the scope of the purpose of use specified by the number law.
2. The Company will not provide it to third parties other than the provider specified by the Numbering Law.
3. When the personal number-related affairs stipulated by the Number Law is completed, the Company will promptly delete or delete the personal number.

11． Handling of anonymous processing information

With regard to customer personal information, we will take appropriate protection measures to identify a specific individual and to restore the personal information used for creation cannot be restored, and create anonymous processed information as follows. And provide it to third parties to the extent permitted by law.

1. How to create anonymous processing information When creating anonymous processing information, we will perform appropriate processing as follows in accordance with the standards stipulated by the Personal Information Protection Law and the rules of the Personal Information Protection Commission.
   1. Delete descriptions that can identify specific individuals
   2. Deleting personal identification codes
   3. Delete codes that link information to each other
   4. Delete descriptions, etc.
   5. Other appropriate measures should be taken based on the nature of the personal information database
2. Items included in anonymous processing information
   1. Customer's personal attributes [sex and birth date of representative]
   2. Our Usage information [Application date (date), store used (prefecture / municipal / type), travel information (departure date / return date, direction, accommodation facility (name / type), number of users (adult gender / child), product grade, product type, product type, travel purpose, participation form]
3. Provision of anonymous processing information third party The items and methods of providing personal information included in the anonymous processing information created by the Company and provided to third parties are as follows.
   1. Items a and b in (2) above
   2. We will inform the provider that the data is anonymous processed information, and provide it after establishing a contract so that improper handling such as identification activities will not be performed.
   3. It is provided by means that security is secured, such as encrypting data files, and is provided by sending it by electromagnetic methods.
4. Other security management measures for anonymous processed information The items and methods of providing personal information included in the anonymous processing information created by the Company and provided to third parties are as follows.
   1. Items a and b in (2) above
   2. We will inform the provider that the data is anonymous processed information, and provide it after establishing a contract so that improper handling such as identification activities will not be performed.
   3. It is provided by means that security is secured, such as encrypting data files, and is provided by sending it by electromagnetic methods.

12． Changes to these regulations

The Company may change or revise these rules at any time according to the necessity of responding to changes in laws and regulations and the necessity of business, etc., and will post such changes on this website. Customers should carefully check the latest rules of these rules after any changes posted on this website.

13． When personal information is leaked

In the unlikely event that there is a problem such as the leakage of personal information at the Company, contact the customer, ensure safety, suspend our system as necessary, and provide facts on our website etc. in accordance with laws and regulations. Will be announced. 112-1 Asahicho, Naha-shi, Okinawa Prefecture Okinawa JTB Co., Ltd. President and CEO Koichi Katsurahara

Job title, affiliation and contact information of the Personal Information Management Manager

Job title: Department of General Affairs and Planning Department: General Affairs Planning Department, Okinawa JTB Corporation (contact address: above)

As of April 1, 2023

If you would like to disclose or delete your personal information held by the Company, please check the following information and send it by mail or e-mail. In addition, we cannot respond to requests from third parties other than the person or agent.

Documents to be prepared by the customer

1. Request form for disclosure or deletion of personal information
2. Copy of resident's card, driver's license or health insurance card (please copy the side with your current address)
3. If you wish to disclose your personal information by mail, you will need to pay 839 yen for reply (we will return it by registered mail with proof of delivery). If you wish to delete your personal information, this reply stamp is not required.

   ※The personal information described in the request form and the copy of the resident's card or driver's license or health insurance card will be used within the scope necessary for the disclosure or deletion procedure requested by the customer, and for other purposes. Will not be used. ※A copy of the request form and a copy of the resident's card or driver's license or health insurance card will be shredded or deleted one month after the date of receipt.

4. If you would like to disclose or delete your personal information by e-mail, please use the following transmission form. https://www.jtb.co.jp/form/inquiry/wmform.asp

   ※In the e-mail address field, please enter the address registered in JTB. ※Please indicate whether you would like to disclose or delete your personal information in the detailed content entry field. ※Subject of inquiry…Please select [About Personal Information] ※Product Category…Please select [Other / Personal Information] ※The Company will contact you by e-mail about the procedure for disclosing or deletion of personal information.

5. Documents to be prepared by the agent ①A document certifying the person's power of attorney or a legal representative ②A copy of the agent's resident's card or driver's license or health insurance card

Requests to Customers

We will not contact you directly by telephone or other means regarding the contents of the personal information described in the request form. In addition, please note that we cannot accept inquiries from customers by telephone.

1. Regarding the disclosure of your personal information, we will respond only if the nomination, telephone number, and address you declare completely match the data held by the Company. If the data does not match, we will not be able to respond to information disclosure. In this case, we will return the stamp (839 yen) for reply. [Individual data held by the Company (for travel)] ①Name (Kanji, Katakana, Roman characters) ②Date of Birth ③Gender ④Your home address ⑤Your home phone number ⑥Mobile phone number ⑦E-Mail address ⑧Passport information (passport number, date of issue, expiration date) ⑨Travel history (previous 5 years: departure date / travel plan name)
2. If the following conditions are met for deletion of your personal information, you will not be able to start the procedure, so please complete the procedure first. ①Travel point card member Please call the Travel Point Center or complete the withdrawal procedure at the JTB store window. Travel Point Center TEL: 03-5796-5611 (Mon-Fri 10: 00-18: 00 / Saturday / Sunday / Holiday / New Year holidays) 2 Frequent Bank (Travel Reserve) Member Customers ※If you do not have a travel reserve balance, please complete the registration deletion procedure at JTB store. ※If you have a travel reserve balance, you will not be able to accept registration deletion procedures. Please use it until your balance becomes 0 yen and then complete the registration deletion procedure. Contact point: PLAS JTB Service Center TEL: 0570-039-714 (Weekdays and holidays 10: 00-18: 00 / Saturdays and Sundays are closed. / New Year holidays (December 30-January 3) 3) 3 JTB Travel Card members ※Please contact each credit card company first and complete the withdrawal procedure. Cancellation reception desk: Each credit card company 4 If there is a record of reservation before departure or a record of unsettled travel ※After all your travels, we will confirm that the liquidation has been completed and will begin the deletion procedure.
3. About the subject of personal information deletion
   • Customer information registered by the system when using the JTB Group branches, stores, and travel reservation center ※Travel members (customers who use both branches / stores / travel reservation center and WEB reservations from the Internet and have already registered for common use), MY JTB registration information will be deleted after deletion of personal information. It will be deleted, so if you make a WEB reservation from the Internet, you will need to register as a new member. ※For "Travel Tale" members, please see [https://www.jtbcorp.jp/jp/privacy/jtb/kojin_jtb.pdf#page=9].
4. If you request deletion of personal information, we will notify you in writing of the result. [Requests for Request Form] 〒900-0029 112-1 Asahicho, Naha-shi, Okinawa Prefecture Corporate General Affairs Planning Department, Okinawa JTB Corporation
5. If the person has died, we will send it by mail and only if disclosure is considerable.

As of April 1, 2023